Elevate Netball Privacy Policy

DIJ Group Pty Ltd trading as Elevate Netball ("Elevate Netball", "we", and/or "us") values the privacy of individuals who access or use https://my-subscriptions.com.au, including all of its related applications, websites, or platforms, or any Elevate Netball customers who sign up for any of the Elevate Netball services (“Services”). Elevate Netball encompasses both Elevate Coach and Elevate Player apps. This privacy policy (“Privacy Policy”) explains how we collect, use, and share information about any individual or entity who accesses or uses the Services (“client” or “you”) or their devices. By using our Services, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy. Beyond this Privacy Policy, your use of our Services is also subject to our Terms and Conditions.

1. ‌INFORMATION WE COLLECT

   We may collect a variety of information from or about you or your devices from various sources, as described below. If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.

   1. ‌INFORMATION YOU PROVIDE TO US

      
      

      • Registration and Profile Information: If you sign up for an account, register to use our Services, purchase our products, or sign up to receive information about our Services, we may ask you for your first and last name, email address, phone number, login information, and any other information we collect.

        
        

      • Payment Information: If and when you add billing information or a credit card number to your account or make a purchase, we will use a third-party service provider to collect and store your payment information.

        
        

      • Communications: If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we may receive your name, mobile phone number, the contents of a message, and any other information you choose to provide.

        
        

   2. ‌INFORMATION WE COLLECT WHEN YOU USE OUR SERVICES

      
      

      • Location Information: When you use our Services, if you allow us, we will receive your precise location information. We also infer your more general location information (for example, your internet protocol (IP) address may indicate your more general geographic

        region).

        
        

      • Device Information: We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.

        
        

      • Usage Information: To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, such as the ads you click on, pages or other content you view, the searches you conduct, purchases you make, your comments, and the dates and times of your visits.

        
        

      • Information from Cookies and Similar Technologies: We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

        
        

        Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilise the features of the Services to their fullest potential.

      • Text Information: We may facilitate text messages between you and your customers. In the process, we may receive information about these communications, such as the date and time of the SMS message, the parties’ phone numbers, and the content of any SMS messages.

        
        

      • User Feedback: We receive information about reviews and surveys and provide clients with information about ratings and reviews.

        
        

        
        

2. ‌HOW WE USE THE INFORMATION WE COLLECT

   We use the information we collect:

   
   

   • To provide, maintain, improve, and enhance our Services;

   • To communicate with you, provide you with updates and other information that you request, respond to comments and questions, and otherwise provide customer support;

   • To personalise and improve your experience on our Services, such as presenting tailored content;

   • For marketing purposes, such as customising and communicating informational or product offerings, promotions, and advertising materials that may be useful, relevant, valuable, or otherwise of interest to you;

   • To send you text messages and push notifications;

   • To facilitate transactions and payments;

   • To de-identify and aggregate information collected through the Services and use it for any lawful purpose;

   • To find and prevent fraud, and respond to trust and safety issues that may arise;

   • For compliance purposes, including enforcing our Terms and Conditions or other legal rights, or as may be required by applicable laws and regulations or as requested by any judicial process or governmental agency; and

   • For other purposes for which we provide specific notice at the time the information is collected.

   
   

   
   

3. ‌HOW WE SHARE THE INFORMATION WE COLLECT

   We may share or otherwise disclose information we collect from or about you as described below or otherwise disclosed to you at the time of the collection.

   • Affiliates: We may share any information we receive with our affiliates and partners for any of the purposes described in this Privacy Policy.

     
     

   • Vendors and Service Providers: We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.

     
     

   • Your Affiliated Partners: We share your information with stakeholders established in the platform, like your affiliated logistics companies, domestic clients, brokers, customers, and the Australian Government Biosecurity Department.

     
     

   • Advertising Partners: We work with third-party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags, and similar technologies on our Services and they may otherwise collect or have access to information about you, which they may collect over time and across different online services. If you do not wish to receive personalised ads, please visit their opt-out pages.

     
     

   • Analytics Partners: We use web analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ and opt-out of them by

     downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

     
     

   • Marketing: We may disclose your information to non-affiliated third parties for their direct marketing purposes. If you would like to opt out of such disclosures, please contact us at [email protected].

     
     

   • As Required by Law and Similar Disclosures: In cooperation with governmental authorities and at our sole discretion, we may access, preserve, and disclose information about you if we believe it is necessary or appropriate to: (a) comply with law enforcement requests and legal processes, such as in connection with a court order or subpoena; (b) respond to your requests; or (c) if we believe a disclosure of such information is necessary to protect your, our, or others' property, rights, or safety. For the avoidance of doubt, the disclosure of information about you may occur if you post any objectionable content on or through the Services.

     
     

   • Sale, Acquisition, Merger, or Other Asset Transfers: We may disclose and transfer information about you to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired or merged with another company, or we sell, liquidate, or transfer all or a portion of our business or assets.

     
     

   • Consent: We may also disclose information from or about you or your devices with your permission.

   
   

   
   

4. ‌INTERNATIONAL VISITORS

   Our Services are hosted in Australia. Although we may transfer your data from Australia to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services, your provision of information, including personal information, on or to the Services constitutes your consent to such transfer, storage, and processing.

   
   

   
   

5. ‌AUSTRALIAN USERS

   If you are an Australian user accessing or using Elevate Netball from Australia, the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“APP”) apply to personal information collected or held by Elevate Netball or its affiliates with an “Australian link” (within the meaning of the Privacy Act). In addition, Elevate Netball is committed to complying with

   other applicable Commonwealth, State, or Territory privacy and data protection laws and regulations.

   
   

   
   

6. ‌CALIFORNIA USERS

   If you are a California resident who has provided your personal information to us, you may tell us not to share certain categories of personal information with third parties for their direct marketing purposes. To make such a request, please email us at [email protected].

   If you have registered with us, you may request that we delete your information in your account by contacting us. We will make commercially reasonable efforts to delete such information upon request. We may archive all or some of your information as we believe may be required by law or for legitimate business purposes.

   
   

   
   

7. ‌CHILDREN’S PRIVACY

   We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at [email protected].

   
   

   
   

8. ‌YOUR CHOICES

   • Location Information: You can prevent your device from sharing precise location information at any time through your device’s operating system settings.

     
     

   • Marketing Communications: You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.

     
     

   • Do Not Track: There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

   
   

   If you choose not to provide us with information we collect, some features of our Services may not work as intended.

   
   

9. ‌THIRD PARTIES

   Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing information to them.

   
   

   
   

10. ‌**SECURITY**

    We use reasonable organisational, technical, and administrative measures to protect your personal information. However, please note that no data transmission over the internet or data storage system can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

    
    

    
    

11. ‌UPDATES TO THIS PRIVACY POLICY

    We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date of the policy and posting it on this page. Please check this Privacy Policy periodically for updates.

    
    

    
    

12. ‌CONTACT US

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Email: [email protected]

Phone: +61 02 8025 2157
     

Last Updated: December 11, 2024